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Effective date: August 31, 2026

This page contains Coney Island Transfer’s store, shipping, order-problem, refund, preorder, and privacy policies. By placing an order or using ConeyIslandTransfer.com, you agree to the policies that apply to your purchase and use of the website.

Hours of Operation

Our regular business hours are Monday through Friday, 10:00 a.m. to 5:00 p.m. Eastern Time. We are closed Saturday and Sunday.

Order Processing

Most in-stock orders are prepared for shipment within one business day. Orders placed after 1:00 p.m. will generally be processed on the following business day. Processing times may be longer for preorders, presales, group buys, special-order merchandise, unusually large orders, holidays, severe weather, or other circumstances beyond our control.

Shipping Charges

  • Orders up to $149.99: $9.99 shipping.
  • Orders of $150.00 or more: Free shipping.

These rates apply to eligible orders shipped within the contiguous 48 United States. Order totals used to determine shipping eligibility may exclude taxes, payment-processing charges, handling fees, discounts, gift cards, and other non-merchandise amounts.

Alaska, Hawaii, U.S. Territories, Canada, and Other Destinations

Orders shipped outside the contiguous 48 United States may require a separate shipping invoice. We will calculate the available discounted shipping rate and send the invoice by email. Customs duties, import taxes, brokerage charges, and other destination fees are the customer’s responsibility unless we expressly state otherwise.

Tracking and Delivery

Tracking information is generally provided after a shipping label is created. A carrier’s estimated delivery date is not a guarantee. Carrier delays, weather, service interruptions, customs processing, and other events outside our control may affect delivery.

Please review tracking information promptly and notify us if a shipment appears delayed, lost, damaged, or delivered to the wrong location. We will provide reasonable assistance with carrier inquiries and claims.

Shipping Addresses and Returned Shipments

Customers are responsible for supplying a complete and accurate shipping address. Please review the address before submitting an order. Additional shipping charges resulting from an incorrect, incomplete, refused, or undeliverable address may be charged to the customer. Original shipping, processing, and handling charges are nonrefundable unless the problem resulted from an error by Coney Island Transfer.

Order Problems, Replacements, and Refunds

All sales are final. Coney Island Transfer does not accept returns or exchanges because a customer changed their mind, no longer needs the merchandise, or selected the wrong product, size, color, or quantity.

We will address merchandise that:

  • Arrives damaged
  • Has a manufacturing defect
  • Is different from what was ordered
  • Is missing from the shipment

Customers must contact Coney Island Transfer within seven calendar days of delivery. Please include:

  • The order number
  • A description of the problem
  • Photographs of the affected merchandise
  • Photographs of the shipping box, packing materials, and shipping label when damage or missing merchandise is involved

Please retain all packaging and do not return merchandise without authorization from Coney Island Transfer.

After reviewing the information, Coney Island Transfer may provide an appropriate replacement, refund, or store credit. If merchandise must be returned because it is damaged, defective, or incorrect, we will provide return instructions and, when appropriate, a prepaid return label.

Original shipping and payment-processing or handling charges are nonrefundable unless required as part of resolving an error made by Coney Island Transfer.

Lost or Damaged Shipments

Please contact us promptly if tracking shows a delivery problem or if a shipment arrives damaged. Retain the merchandise, shipping box, label, and all packing materials while the matter is reviewed. We may request photographs or other information required by the carrier. Coney Island Transfer will provide reasonable assistance with a carrier claim, but the carrier’s investigation and decision may control the outcome.

Digital Downloads

Digital downloads cannot be returned and are nonrefundable after access has been provided.

Preorders, Presales, Group Buys, and Special Orders

Estimated availability and shipping dates are estimates and may change because of manufacturing, supplier, freight, customs, or other delays. Products included in the same order may be held until all items are available unless separate shipping is arranged and paid for.

Presale quantities and supplier commitments may be based on customer orders. If we approve cancellation of a preorder, presale, group-buy, or special-order item before it ships, a cancellation fee of up to 5% may be deducted to cover nonrefundable payment-processing and administrative costs. Items that have already entered production, been specially ordered, or shipped may not be cancelable.

Unpaid Shipping Invoices

When an order requires a separate shipping invoice, payment is due after the invoice is sent. An order may be delayed until the shipping invoice is paid. If a shipping invoice remains unpaid for 120 days, the merchandise may be returned to available inventory and amounts previously paid may become nonrefundable to the extent permitted by law. Please contact us promptly if you believe a shipping invoice is incorrect or if you no longer wish to proceed.

Privacy Policy

Coney Island Transfer respects your privacy. This Privacy Policy explains what information we collect, how we use it, and when it may be shared while you visit ConeyIslandTransfer.com, create an account, place an order, contact us, or otherwise use our services.

Information We Collect

We may collect information that you provide directly, including your name, billing and shipping addresses, email address, telephone number, account and login information, products ordered and order history, messages, reviews, customer-service requests, other communications, and information necessary to process replacements, refunds, or shipping claims.

We may also automatically collect limited technical information, including your IP address, browser type, device information, referring website, pages visited, and approximate location based on your IP address.

How We Use Your Information

  • Process and fulfill orders
  • Collect and confirm payments
  • Create and administer customer accounts
  • Send order, payment, shipping, tracking, account, and password-reset messages
  • Provide customer service
  • Process replacements, refunds, and shipping claims
  • Prevent fraud, abuse, unauthorized transactions, and security threats
  • Maintain and improve our website
  • Measure website traffic and performance
  • Comply with tax, accounting, legal, and regulatory obligations
  • Send promotional communications when you have requested or consented to receive them

Transactional messages concerning an order or customer account are not marketing messages and may be sent when necessary to provide the requested service.

Payments

Payments are processed by the payment provider selected during checkout, which may include PayPal, Google Pay, Amazon Pay, Sezzle, or another available provider. Coney Island Transfer does not normally receive or store your complete credit- or debit-card number. Payment providers process payment information according to their own privacy policies and security practices.

Shipping and Order Fulfillment

We share information necessary to prepare and deliver orders with ShipStation, shipping carriers, fulfillment providers, and related service providers. This information may include your name, shipping address, email address, telephone number, order contents, and tracking information.

Shipping providers may use this information to create labels, deliver packages, provide tracking information, communicate delivery updates, and investigate lost or damaged shipments.

Service Providers

We use trusted service providers to operate and protect our website and business. These may include website hosting, email delivery, payment processing, order fulfillment, shipping, analytics, fraud prevention, data backup, and website-security providers. These providers may process limited information on our behalf only as reasonably necessary to perform their services, maintain security, comply with law, or protect their rights.

Cookies and Similar Technologies

ConeyIslandTransfer.com uses cookies and similar technologies to maintain shopping carts and checkout sessions, keep customers signed in, remember preferences, process orders and payments, protect the website against fraud and abuse, understand website traffic and performance, and improve website functionality.

You may be able to control cookies through your browser settings. Disabling necessary cookies may prevent the shopping cart, account, checkout, or payment features from working correctly.

Analytics

We may use analytics services to understand how visitors find and use our website. Analytics information may include pages visited, approximate location, device and browser information, referring websites, and interactions with the website. We use this information to improve website performance, product presentation, navigation, and customer service.

Marketing Communications

We may send marketing emails only when you have subscribed, requested information, or otherwise permitted us to contact you for that purpose. You may unsubscribe from promotional emails by using the unsubscribe link contained in the message. Unsubscribing from marketing does not prevent us from sending necessary order, account, payment, security, or shipping communications.

How We Share Information

Coney Island Transfer does not sell or rent customer information.

  • With service providers performing services on our behalf
  • With payment processors and financial institutions
  • With ShipStation, shipping carriers, and fulfillment providers
  • When required by law, court order, subpoena, or governmental request
  • To investigate fraud, abuse, security incidents, or unlawful activity
  • To protect our customers, business, property, or legal rights
  • In connection with a merger, sale, reorganization, or transfer of the business

Data Retention

We retain order, transaction, account, and communication records for as long as reasonably necessary to provide services, maintain business and tax records, resolve disputes, prevent fraud, and comply with legal obligations. Some information may remain in secure backups or records that we are legally required to retain.

Your Choices and Requests

You may contact us to request access to, correction of, or deletion of personal information associated with your customer account. Certain information cannot be deleted when it must be retained to complete a transaction, maintain tax or accounting records, prevent fraud, resolve a dispute, enforce an agreement, or comply with law. We may need to verify your identity before completing a privacy request.

Information Security

We use reasonable administrative, technical, and organizational safeguards intended to protect customer information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Customers are responsible for protecting their account passwords and should contact us promptly if they believe their account has been accessed without authorization.

Children’s Privacy

ConeyIslandTransfer.com is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

Third-Party Websites

Our website may contain links to websites operated by other organizations. Coney Island Transfer is not responsible for the content, security, or privacy practices of third-party websites.

Changes to These Policies

We may update these policies to reflect changes to our business, website, services, or legal obligations. Updated policies will be posted on this page with a revised effective date.

Contact Us

Coney Island Transfer
Email: [email protected]
Website: ConeyIslandTransfer.com